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Return Policy
At Back to Earth Works, we are committed to ensuring your satisfaction with our eco-friendly gardening kits. Customers can cancel orders within 24 hours for a full refund and return unused kits for a partial refund, excluding shipping costs. For returns, shipping adjustments, or to address order concerns, please reach out to us at backtoearthhelps@gmail.com, and we will gladly assist you in resolving any issues promptly and efficiently.
1
Order Cancellations
Customers have the right to cancel any order within 24 hours of placement for a full refund. If you need to cancel your order, please email us at backtoearthhelps@gmail.com immediately with your order details.
2
Returns and Refunds
We accept returns of unused kits if customers find they do not need to use our product. To qualify for a partial refund, items must be returned in their original condition.
Please note, that we do not cover shipping costs for returning the items, and the original shipping fees are non-refundable.
Customers are responsible for the return shipping expenses.
For instructions on how to proceed with a return, please contact us at backtoearthhelps@gmail.com
3
Shipping Adjustments
If you require adjustments to your shipping details after placing an order, email us at backtoearthhelps@gmail.com promptly. We will make every effort to accommodate your request and ensure your order is delivered accurately.
4
Handling Fraudulent Orders
Orders flagged for potential fraud will be placed on hold for approximately 1 week. This waiting period allows us to conduct a thorough review to confirm the order's legitimacy. We appreciate your understanding and patience during this verification process.
5
Damaged or Defective Products:
Should you receive a product that is damaged or defective, please inform us within 7 days of receipt by emailing backtoearthhelps@gmail.com. Include detailed photos of the damage or defect, and we will guide you through the replacement or refund process.
6
Refund Processing
Once a return is received and inspected, we will process your refund to the original payment method. Allow up to 10 business days for the refund to reflect in your account.
7
Extended Returns During Holidays
Recognizing that many purchases are made as gifts during holiday periods, we extend our return period for orders placed in December. These orders may be returned by January 15th for a partial refund.
8
Questions and Contact Information
For any questions regarding our return policy or for assistance with a return, please don't hesitate to contact our customer support team at backtoearthhelps@gmail.com. We are here to help ensure your satisfaction with our products and services.
Thank you
We appreciate your patience and understanding as we work to provide quality customer satisfaction.